Ethan — AI receptionist

The problem

Every missed call was a missed customer.

At AAR Sarasota, the phone rang while the team was under a car or with a customer at the counter. Calls went to voicemail, or rang out after hours — and in auto repair, a caller who doesn't get an answer just dials the next shop.

Answering every call meant pulling someone off the work that actually pays. Not answering meant losing jobs nobody ever knew existed. Either way, the phone was a leak — and there was no good way to plug it by hand.

What we built

An AI receptionist that runs the front desk on every ring.

Ethan picks up as the shop, talks the customer through what they need, quotes it, books it and follows up — the whole front-desk job, handled. The recording above is one real call.

Bilingual, on the first ringFrom the real call above

Step 01 · Answer

Every call picked up, in English or Spanish

Ethan answers as the shop on the first ring — day, night, or while the whole team is busy. When the caller speaks Spanish, he switches instantly. No voicemail, no missed jobs.

ETHAN · QUOTE

Priced on the call

4 jobs · 4 vehicles · one call

Quoted live

Repaint — panel

Ford F-150

$1,850

Alternator replace

Honda Civic

$420

Brake check

Toyota RAV4

$90

Oil change

Chevy Silverado

$65

4 jobs quoted$2,425

Step 02 · Quote

Exact prices, by vehicle and service

Ethan knows the shop's services and pricing. In the call above he quotes four jobs across four vehicles — repaint, alternator, brake check, oil change — each to the dollar, without missing a beat.

Service-by-service pricing, accurate to the shop
Handles multiple vehicles and jobs in one call
No "let me check and call you back"

BAY CALENDAR

Booked across two days

Split to fit the bays

4 jobs

Thursday

Repaint — Ford F-150

Bay 1

8:00

Alternator — Honda Civic

Bay 2

13:00

Friday

Brake check — RAV4

Bay 1

9:00

Oil change — Silverado

Bay 3

10:30

Step 03 · Book & follow up

Into the bay calendar — and chasing the lead

Ethan books appointments straight into the bay calendar — even splitting four jobs across two days when that's what fits — and calls leads back to keep the sale moving instead of letting it go cold.

What's inside

The whole front desk, handled.

Answers every call

First ring, every time — during work, after hours, all at once. No voicemail black hole.

Bilingual EN/ES

Switches between English and Spanish instantly, mid-call, to match the customer.

Exact quoting

Prices each service by vehicle, to the dollar — multiple jobs and cars in a single call.

Books the bay calendar

Schedules appointments directly, and splits jobs across days when that's what fits.

Lead follow-up

Calls leads back to keep the sale alive instead of letting it quietly go cold.

Frees the team

The crew stays on the cars while the phone stays answered — hours back every week.

A receptionist that never misses a call.